Frequently Asked Questions
No Gatekeeping Here
Have questions about apartment living, leasing, or what to expect before moving in? Our FAQ page is designed to make your experience simple, transparent, and stress-free. From application requirements and pricing details to pet policies, maintenance requests, parking, utilities, and move-in information, we’ve gathered the answers to the questions we hear most often from future residents.
We believe great customer service starts with clear communication. That’s why our team is committed to providing helpful guidance every step of the way, whether you’re searching for your next apartment home, preparing for move-in day, or settling into your new community.
Our FAQ page is here to help you feel confident throughout your leasing journey while saving you time and providing quick access to important information about our communities, amenities, policies, and resident services. If you still need assistance, our friendly on-site teams are always happy to help.
COMMUNITY AMENITIES & FEATURES
Wesley Stonecrest Apartments at Lithonia offers a resort-style amenity package designed for comfort, connection, and outdoor living in Stonecrest, including:
- Huge Lagoon-Style Swimming Pool
- Second Resort-Style Swimming Pool
- Fitness Center
- Cyber Café
- BBQ / Picnic Area
- Package Receiving
- Rentable Garages with EV Charging Options
- Controlled Access / Gated Entry
- Spanish-Speaking Staff
- Flexible Lease Terms
- Daycare Located Next Door
- School Bus Pickup & Drop-Off in Front of the Leasing Office
- 6-Star Customer Service Pledge
- Monthly Community Events
- 24-Hour Emergency Maintenance
Please contact the leasing office or check the Resident Portal for current pool hours and seasonal schedule.
Wesley Stonecrest features an on-site fitness center for resident use. Please contact the leasing office for current hours and details on available equipment.
Yes. Wesley Stonecrest features a dedicated on-site Dog Park for residents and their pets. The community is also approximately 3 miles from Arabia Mountain National Heritage Area, offering scenic hiking trails, local parks, and outdoor recreation for residents and their pets.
PARKING, APPLIANCES & IN-UNIT FEATURES
Yes. Open parking is available for residents. Garages are also available to rent, including EV charging garages for electric vehicle owners. Please contact the leasing office for current garage availability and pricing.
Yes. All units include washer/dryer connections, and select units come equipped with an in-unit washer and dryer already installed. Contact the leasing office to confirm the specific configuration for your floor plan of interest.
All homes feature a refrigerator, oven, microwave, dishwasher, and disposal. Select renovated homes include stainless steel appliances with LVT flooring, while classic-finish homes feature black appliances with a tiled kitchen backsplash. Every apartment also includes high ceilings, ceiling fans, oversized closets, a private patio or balcony with additional storage, and island kitchens or prep breakfast bars. Many layouts include built-in teleworking desks. Select homes also feature fireplaces, artwork niches, spa-style garden tubs, and tray ceilings. All homes are fully electric. Residents are responsible for replacing light bulbs as needed after move-in, as all lights are confirmed working at the time of move-in.
PET POLICY
Yes. Wesley Stonecrest Apartments at Lithonia warmly welcomes pets and features an on-site Dog Park for your furry family members. A maximum of 2 pets per apartment is permitted.
No! We are elated to say our residents enjoy a pet-friendly community with no monthly pet rent, helping pet owners save on recurring housing costs.
Pet owners pay a one-time non-refundable pet fee of $200 per pet and a refundable pet deposit of $200 per pet. There is no monthly pet rent. All pets must be screened through Petscreening.com, and residents will incur an annual fee per pet paid directly to Petscreening.com for a universal pet profile.
Yes. The following breeds are not permitted due to community insurance and safety policies: Rottweiler, Chow Chow, Presa Canario, Doberman, Akita, and Pit Bull (including American Staffordshire Terrier, Staffordshire Bull Terrier, and Bull Terrier). Please contact the leasing office with questions about specific mixed breeds.
LEASING, APPLICATIONS & MOVE-IN
Applying is fast and simple. Submit your application online at wesleystonecrest.com for only $35 per applicant. An Admin & Reservation Fee of $150 plus a Good Faith Deposit of $200 ($350 total) is also required at the time of application. Applications are typically processed within 24–48 hours. Tours are free, walk-ins are welcome, and appointments are prioritized.
Up-front costs include a refundable security deposit with a minimum of $300 (subject to change based on credit score review during the application process), plus applicable leasing specials that vary. Before moving in, you will need to pay one full month of rent, which includes your base rent, monthly fees, and any one-time fees. The following month, your account will display the prorated rent for the days you lived in the apartment during your move-in month. Contact the leasing office directly for current move-in specials and a full breakdown of first-month costs.
Wesley Stonecrest offers flexible lease terms to fit a variety of needs. Short-term leases are subject to additional premiums. Please contact the leasing office for current lease term options and pricing.
No. Apartments are unfurnished. Residents provide their own furniture and décor.
Subleasing is strictly prohibited. However, you may add a roommate at any point during your lease term. All added roommates must be approved by management and meet the community’s qualification criteria.
To terminate your lease early, specific notice and fee requirements apply as outlined in your residential lease contract. Please contact the leasing office for full details on early termination.
We’re thrilled to tell you that we offer flexibility with our qualifications. We review credit and rental history through a third-party screening program. Depending on your credit profile, approval may include conditions such as an additional deposit prior to move-in. Our team’s job is to get you into your dream home!
Our corporate office can help with this request! You can reach them at 800-695-6292.
RENT, UTILITIES & PAYMENTS
Yes we do! We offer a Flexible Payment Plan (FPP) available for residents after 90 days of residency and great payment history. Ask your personal leasing consultant for more information!
No. A new security deposit is required for each apartment community. Transfer fees and advance notice requirements also apply. Contact the leasing office for specific transfer guidelines.
Rent is due on the 1st of each month. Payments are made through the RentCafe Resident Portal, which also supports automatic recurring payments for convenience.
No. Utilities are not included in rent. All utilities are separately billed and metered based on actual usage. All homes are fully electric. Residents also pay a monthly Home Essentials Bundle of $49, which includes: Trash Services ($15/month), Pest Control ($5/month), Package Room & Handling ($3/month), Pool Monitor and Services / Global Maintenance Services / Courtesy Officers ($10/month), and Community Liability Reimbursement ($16/month). Please contact the leasing office for details on establishing utility accounts prior to your lease start date.
AT&T Fiber internet service is available at the community. Please contact the leasing office for additional provider options and current service details.
Yes. The community requires participation in Protect the Apartment (PTA), a liability waiver program, at minimum the Entry Level, which also requires accompanying renter’s insurance. If you enroll in the Gold or Silver PTA levels, standalone renter’s insurance is recommended but not required. Visit ProtectTheApartment.com to learn more and compare plan options.
Yes. Refer a friend who signs a lease and receive a referral reward. Ask the leasing team for full details on the current resident referral program.
Proration means you only pay for the exact number of days you use, rather than paying for a full month you didn't fully occupy. If you move in partway through the month, your rent is calculated based only on the days remaining, not the entire month.
PEST CONTROL, TRASH & PACKAGES
Wesley Stonecrest offers on-site package receiving with Package Room & Handling service included in the monthly Home Essentials Bundle. Contact the leasing office for details on package pickup procedures.
Pest control service is included in the monthly Home Essentials Bundle at $5/month. To request treatment for your unit, submit a work order through the Resident Portal. Pest control service is available through the portal.
Trash services are included in the monthly Home Essentials Bundle. Please contact the leasing office for trash disposal locations and recycling guidelines on the property. Please break down all cardboard boxes before disposal. Furniture and large bulk items require special disposal arrangements.
LOCATION, NEIGHBORHOOD & SCHOOLS
Wesley Stonecrest Apartments at Lithonia is located at 100 Wesley Stonecrest Circle, Stonecrest, GA 30038, conveniently situated near I-20 and I-285. Stonecrest Mall is less than five minutes away, and Arabia Mountain National Heritage Area is approximately 3 miles from the community. Hartsfield-Jackson Atlanta International Airport is approximately 35 minutes away. For turn-by-turn directions, visit wesleystonecrest.com/mapsanddirections or contact our leasing office at (678) 329-8880.
Wesley Stonecrest is located in DeKalb County within the Arabia Mountain High School district. A daycare is located right next door to the community, and school bus pickup and drop-off is conveniently located in front of the leasing office. Please contact the DeKalb County School District or the leasing office for current school zoning details for your specific address.
Wesley Stonecrest’s location near I-20 and I-285 provides residents convenient access to Downtown Atlanta, major employers throughout East Atlanta and DeKalb County, and beyond. Please contact the leasing office for information on nearby public transit options.
Residents enjoy excellent everyday convenience with Walmart Supercenter just minutes away. Stonecrest Mall, less than 5 minutes from the community, features major retailers, dining, and entertainment. Popular nearby dining options include Applebee’s, Chili’s Grill & Bar, Olive Garden, Panera Bread, TGI Fridays, Auntie Anne’s, and Great American Cookies. For outdoor recreation, Arabia Mountain National Heritage Area is approximately 3 miles away, offering scenic trails and natural beauty, and Lithonia Park is also nearby. Shops at Turner Hill is approximately 0.9 miles from the community, and Stonecrest Marketplace is within a short drive.
TOURS, OFFICE ACCESS & MANAGEMENT
Tours are completely free. You can book an appointment online at wesleystonecrest.com or simply walk in during office hours. Walk-ins are always welcome, though appointments receive priority scheduling. The leasing staff and community manager are available during business hours and happy to answer questions in person. Spanish-speaking staff members are available to assist.
Office Hours:
- Monday – Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 5:00 PM
- Sunday: 1:00 PM – 5:00 PM
The leasing office is open during standard business hours. You are welcome to drop in anytime to meet with your leasing consultant or community manager. You may also reach the team by phone at (678) 329-8880 or through the Contact Us page at wesleystonecrest.com. For after-hours maintenance emergencies, use the dedicated emergency maintenance line.
MAINTENANCE & REPAIRS
Yes. Wesley Stonecrest Apartments at Lithonia provides a dedicated on-site Emergency Maintenance Team available 24 hours a day, 7 days a week, 365 days a year, including weekends and holidays. Residents never face an urgent repair situation without support.
The fastest way to request repairs is through the Wesley Stonecrest Resident Portal, where you can submit a work order online at any time. Our team strives to complete service requests within 48 hours. If the repair cannot be completed in that window, the Community Manager will personally contact you with a status update. For emergencies during business hours, call the leasing office directly at (678) 329-8880. For after-hours emergencies, use the dedicated maintenance emergency line.
The following situations are treated as immediate after-hours emergencies:
- Active flooding from a sprinkler line, domestic water line, or sewer
- A flooding hot water heater
- Complete loss of electrical power (not due to non-payment)
- Fire in a unit or building
- Gas leak
- A door that cannot be secured
- No functioning toilet when the unit has only one bathroom
The following are not emergencies and will be addressed within 24 hours: no A/C or heat, jammed garbage disposal, lockouts (residents must call a locksmith unless the lock is malfunctioning), no hot water, trap leaks under sinks, non-working appliances (dishwasher, washer/dryer, stove), clogged tubs or sinks (unless overflowing).
No, you are not required to be present. When submitting your work order through the Resident Portal, use the “Access Notes” field to leave instructions for the technician — for example, noting that you have a pet secured in a room, requesting a call before entry, or any other preference.
If you are locked out during office hours, visit the leasing office with a valid photo ID and our team will assist you promptly. Outside of office hours, please contact a local licensed locksmith, as lock-out assistance is not covered by the after-hours emergency line unless the lock mechanism itself is broken or malfunctioning.
Residents are welcome to personalize their home. However, significant modifications — such as repainting walls or making large holes — must be restored to original condition prior to move-out. Any unremedied damage beyond normal wear and tear will be assessed at the time of move-out and charged accordingly.
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Testimonials
I have been a resident since this property opened, 15 years ago. I wanted to write a review to contradict some of the other comments with a review that is positive and complimentary to the Wesley Stonecrest Team. Since day one, your team has always exceeded expectation. The Wesley Property is a beautifully manicured community, with a excellent group of people that strive to offer the best customer service every day of the week! I want to thank you for always doing your best!
- Donald Bieler
Great Place to live, always clean, staff always nice
- Risse brown
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